Plan Changes/Refunds/Cancellations

Upgrades and Downgrades. You may upgrade or downgrade the level of the Services to which you are subscribing at any time by following the instructions on the Site. The upgrade or downgrade shall take effect no later than the date of your next full billing cycle; provided that, MVD is in receipt of a valid credit card number.

Refunds

MVD may provide refunds as determined in its sole and absolute discretion email [email protected] or toll free 888-685-0080.

Cancellations

Members must contact Peppis Paws division of MD by [email protected] or toll free 888-685-0080 to cancel membership. You must contact us 30 days prior to the next billing date.  Third Parties,suchs as groups or employers will wait til their open enrollment period to decide to renew or cancel membership.

L.        Subscriptions through Third Parties, Such as Employer.

Your Payment Obligation. If your subscription is being paid for by a third party and that third party ceases to, or at any time is no longer obligated to, pay for your subscription or any other of your fees, you may continue your subscription to the Services; provided, that, you consent and arrange with MVD to pay MVD directly for the Services, adhering to the terms and conditions thereto. MVD may terminate your subscription and access to the Services unless or until you make such payment arrangements and commence payments.

M.        Upgrades

If you have initially subscribed to the Services through a third party, such as your employer, you will be able to upgrade (but not downgrade) the level of the Services from the level offered to you through such third party. If you elect to upgrade your subscription to the Services to a higher level than subscribed for by such third party, then you may, and are solely responsible, for doing so either on the Site or by telephone 1.888.685.0080. You shall also be solely responsible for direct payment to MVD for any difference between the Services for which the third party has subscribed and for the upgraded Services for which you are electing to subscribe. To upgrade, you must provide a valid credit card number to MVD for the upgrade charges, which may be recurring. Any special group pricing the third party is receiving will be extended to you should you wish to upgrade or retain any additional services for so long as such third party is receiving special group pricing from MVD.