We offer around-the-clock,24/7/365 unlimited access to a dedicated team of licensed veterinarian professionals. The consultation is real-time via the phone or video on your mobile device or computer, and enables you to ask questions,get a second opinion, understand if you need to take your pet to the veterinary office or closest animal ER, discuss behavioral issues, training, appropriate home care management and wellness.

Yes! televet professionals can guide you through urgent situations, assess severity, and provide intervention steps when appropriate. If a situation is critical, we will always recommend taking your pet to the nearest emergency hospital, even if interventions are provided by a member of our team.

Yes, our dedicated team of veterinarian telehealth specialists are ALL U. S. licensed veterinarians and veterinarian technicians. 

Whether it’s an urgent or a casual question, our televet professionals can help. Our telehealth experts have decades of experience, and are available any day, any time. We can handle almost any question, including emergencies, signs and symptoms a pet may be exhibiting, behavioral changes or concerns, chronic condition management, general pet care from nutrition to nail trimming, wellness advice from dental cleanings to vaccine schedules, medication information, complementary and alternative health care, financial guidance, and more. No matter what you may be facing, we are here to help you decide on the appropriate steps to take on behalf of your pet.

Our telehealth veterinary experts are well-educated on current vaccine protocols, veterinary visit recommendations, preventative care protocols, and day-to-day care of pets in all life stages from babies to seniors.

Our professionals can help clarify treatment protocols, providing the time and attention that a primary veterinarian may not be able to provide. They can also provide education on proper follow-up care, ways to improve conditions at home, and much more.

Yes! our televet professionals can prescribe medications depending on what state you are in. You will first be connected to a veterinarian technician who will triage your pet's current condition and determine if further treatment/medications can be given without going to a veterinarian office. If so, the technician will connect via video you to a licensed veterinarian in your state to proceed prescribing medication. 

Our telehealth veterinarians never offers a formal diagnosis or prescribes. Rather, our veterinary experts help pet parents understand signs and symptoms so they can make the best possible decision on behalf of their pet. No matter what our advice or the choices you make, we always follow up within 48 hours to see how things are going and if there’s anything else we can do to help

All pets that live within your home. 

We require no less then 30 days notice to cancel your monthly membership by emailing [email protected]

We will provide a list of veterinarians within your geographical area but cannot provide specific recommendation for one vet over another.

You will have access to our licensed veterinarians 24/7/365 anywhere in the U.S. that is right around the clock access. 

For the fastest response, we recommend calling or chatting, as these are typically answered within 45 seconds. 

Emails are best for non-urgent questions and are usually answered within four hours.

It's easy! Once you choose which Pawsome Bundle you would like for pet(s), Your access to sign up to talk to a veterinary professional will be digitally sent to you. Once you have this information, you will create your own family pet portal. 

Once logged in, go to your 'Account' page, where you'll see your pet(s) listed. Under each pet’s name, you'll find three options: 'Call,' 'Email,' and 'Chat.' Select the option that best suits your needs.

For the fastest response, we recommend calling or chatting, as these are typically answered within 45 seconds. Emails are best for non-urgent questions and are usually answered within four hours.